Inmate Mail & Phone Communication

The Detention Division recognizes the importance of an inmate’s ability to communicate not only with their legal counsel but also their family and friends. There are several options available for communication:

Inmate Kites

Kites are a written form of communication within the Justice Center. The kites may be used to make requests for medical treatment, property issues, housing concerns and communication with the court system – probation, courts, pre-trial services. There is no cost to the inmate for the use of kites.

The Douglas County Sheriff’s Office has two forms of communicating via the kite system. If an inmate needs to contact the District Attorney’s Office, Public Defender, Probation, Judge or the Clerk of the Court, the inmate is provided a kite that will be routed through the legal system. The Sheriff’s Office also has an electronic kite system that is similar to an ATM, however, it sends requests to the appropriate location electronically. This allows the inmate to send their concern or request directly to the appropriate unit or staff member. This also allows an accurate accounting of responses already provided to the inmates. In turn, the inmate can view their responses on the kiosks located in their housing unit.

Inmate Mail Service

Inmates may correspond through the U.S. mail. A return name and address must appear on the envelope. Writing materials, cards and stamps are available through the commissary. Paper, stamps, envelopes and postcards cannot be sent to the inmate from the outside for use in their correspondence. Indigent inmates are given writing materials and envelopes to mail two personal letters per week.

All correspondence with the exception of Legal mail (must be clearly marked “Legal Mail”) will be scanned and inspected for contraband. Incoming mail should not contain stickers, gloss paper, laminated products, crayon, lipstick or cutouts from magazines. Greeting cards need to be plain – no foil, glue, felt, glitter, music, etc. are allowed. No inmate-to-inmate mail is allowed either directly or by a third party. Unacceptable items will either be returned to the sender or placed in the inmate’s property. Personal property will not be accepted. Paperback books and magazines of appropriate content must come directly from the publisher (i.e. Amazon, Barnes and Noble, etc). No hardback books will be accepted. Publications or other items may not be ordered if this facility is listed as the billing address.

Mail to a inmate within the facility should be addressed:

Inmate: (enter name here, no alias or nicknames)
Douglas County Detention Facility
4000 Justice Way, Suite 2630
Castle Rock, Colorado 80109-7547

Inmate Telephones

The Douglas County Sheriff’s Office uses Telmate for inmate telephone services. In turn, the public can visit  www.pay.telmate.com or call 1-866-516-0115 to learn more information or make deposits for those incarcerated at the Douglas County Detention Center. The phones are collect-calling and prepaid.  Charges for collect calls are billed to the telephone number that they dial. The calls are terminated after 15 minutes. Inmate telephones may be monitored and recorded. Three-way telephone calls are prohibited at all times and will result in a $25.00 fine being assessed.

The Douglas County Sheriff’s Office is publicizing the cost of the telephone calls:

  • Collect: You will be charged $2.66 for this call and $0.015 per minute for a call up to 15 minutes.
    The cost of this call is $2.89 for 15 minutes
  • Prepaid: You will be charged $2.50 for this call and $0.015 per minute for a call up to 15 minutes.
    The cost of this call is $2.73 for 15 minutes
  • Prepaid calls will save you up to 5% per call
  • Voicemail: $1.00 per message for a 3 minute or shorter message

IntraLata Call Rates: (calls within Colorado but outside the 303 or 720 area codes)

  • Collect: You will be charged $2.32 for this call and $0.15 per minute for a call up to 15 minutes.
    The cost of this call is $4.59 for 15 minutes
  • Prepaid: You will be charged $0.50 for a call and $0.52 per minute for a call up to 15 minutes.
    The cost of this call is $8.23 for 15 minutes
  • Voicemail: $1.00 per message for a 3 minute or shorter message

InterState: (calls to any other state other than Colorado inside the US)

  • Collect: You will be charged $3.95 for this call and $0.90 per minute for a call up to 15 minutes.
    The cost of this call is $17.47 for 15 minutes
  • Prepaid: You will be charged $0.50 for this call and $0.52 per minute for a call up to 15 minutes.
    The cost of this call is $8.23 for 15 minutes
  • Prepaid calls will save you up to 52% per call
  • Voicemail: $1.00 per message for a 3 minute or shorter message

International: (calls outside the US)

  • Collect: Your telephone company will bill you for this call. However, Telmate only allows 24 collect calls in a 30 day period. The maximum amount of collect calling allowed in a 30 day period is $250.00.  Telmate will prompt you to set up an account with them rather than continuing this type of service.
  • Prepaid: You will be charged $4.00 for this call and $1.01 per minute for a call up to 15 minutes.
    The cost of this call is $19.22 for 15 minutes
  • Voicemail: $1.00 per message for a 3 minute or shorter message

Taxes paid by the inmate are as follows:

State Sales Tax 2.90%
County Sales Tax 1.00%
Local Sales Tax 4.00%
District Tax 0.10%
State Total 7.90%
FUSF 15.50%
FCC Reg Fee .342%
Total Tax 23.342%

* Prices are subject to change based on the service provider.

The FUSF is the Universal Connectivity Fee (Universal Service Fund), Federal:

Because telephones provide a vital link to emergency services, to government services and to surrounding communities, it has been our nation’s policy to promote telephone service to all households since this service began in the 1930s. The USF helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the costs of providing telephone service is high, schools and libraries and rural health care providers. Congress has mandated that all telephone companies providing interstate service must contribute to the USF. Although not required to do so by the government, many carriers choose to pass their contribution costs on to their customers in the form of a line item, often called the “Federal Universal Service Fee” or “Universal Connectivity Fee”.

Federal Communications Commission
Washington, DC 20554

The Commission has directed OMD to announce the contribution factor as a percentage rounded up to the nearest tenth of one percent.  Accordingly, the proposed contribution factor for the third quarter of 2012 is as follows: 15.7

Public Notice DA 12-917

June 11, 2012

Federal Communications Commission
Washington, DC 20554

Douglas County Sheriff

Justice Center

4000 Justice Way
Castle Rock, CO 80109
Phone: 303.660.7505

Office Hours

Monday through Friday
8:00 a.m. – 5:00 p.m.


Highlands Ranch Substation

9250 Zotos Drive
Highlands Ranch, CO 80129
Phone: 303.784.7800

Office Hours

Monday through Friday
7:30 a.m. – 5:30 p.m.


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