CodeRed Frequently Asked Questions

  • What is CodeRED and why is Douglas County using it?

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    CodeRED is an emergency notification system that allows emergency response personnel to notify residents and business owners during an emergency. Douglas County began using this system on October 1, 2012. CodeRED was chosen by Douglas County Emergency Telephone Service Authority because of its rate of reliability and it is user-friendly for dispatchers, who would launch the call.

  • When will CodeRED be used?

    Any message regarding the safety of the community will be disseminated using CodeRED, with the exception of severe weather. Douglas County and its municipalities will send out alerts via phone, text, or email in a variety of emergency situations, including evacuation notices, police activity, fire emergencies and more. Douglas County and its municipalities will only use this system in an emergency.

  • Why won’t I get a call about severe weather?

    Douglas County has chosen not to include severe weather alerts because weather in Colorado shifts so rapidly that a message via this system may not be effective. Instead, the County and its municipalities encourage residents to stay tuned to NOAA weather radios and local media during severe weather situations.

  • How do I sign up?

    Visit DouglasCountyCodeRed.com and enter the required information (address, name, phone number(s), and email).

  • What if I do not have the internet?

    Douglas County and its municipalities encourage residents to talk to their family, friends and neighbors for help using the internet to sign up.

  • Can I register more than one phone numbers for an address?

    Yes. You may register multiple phone numbers for any address.

  • Can I register more than one address?

    Yes.  With our newest CodeRED upgrade, users are now able to register more than one address to the same phone number(s).

  • Do I need to renew my registration at any time?

    Renewals are not necessary as long as contact information does not change. Users who move must re-register.

  • How is my personal information protected?

    CodeRED, the County and all municipalities take privacy concerns very seriously. They will not sell, trade, or loan any data citizens supply,

  • How will I recognize a CodeRED message?

    A CodeRED Emergency message will have a caller ID number of 866-419-5000 and will identified using the name “Emergency Comm.” We suggest programming the number into your cell phone as a new contact and using the name CodeRED Emergency. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the last message sent again. Calls to Fire and Law Enforcement agencies could overload the system during an emergency situation.

  • What should I do if I receive a CodeRED message?

    Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the police or fire department. Non-emergency calls into the communications center could overload the system during an emergency situation.

  • I have a landline and it does not work when the power goes out. How will the system be able to contact me?

    Make sure you have at least one working corded telephone and be sure to turn the ringer on. In addition, the CodeRED registration form allows you to indicate both a primary and alternate phone number. Cell phone and/or work numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.

  • Will the CodeRED system leave a message on my answering machine?

     Yes.

  • What happens if the line is busy?

    If the line is busy, CodeRED will try two more times to connect. It is important to register more than one number (for example, a cell phone and home phone) because CodeRED will try the user’s second preference, should the first line not answer. It will NOT interrupt/override the current call.

  • What circumstances might prevent a message4 from being delivered to me?
    • If you do not have a landline and did not register a cell phone or alternate phone number or email.
    • If your contact information has changed and you have not reregistered your information.
    • If you only have a landline at your residence, the power is out and you did not register an alternate phone number.
    • If your landline is busy for an extended time and your calls do not forward to voicemail or an answering machine. CodeRED does not interrupt/override the current call.
    • If you have call blocking on your main phone and you did not register an alternate phone. Douglas County will receive a report of undelivered calls and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.
  • What is the CodeRED mobile app?

    CodeRED offers a mobile app for Android and iPhones. Douglas County residents and business owners who download the app will receive CodeRED alerts for the geolocation of the phone. Alerts will include community, emergency and severe weather updates. The Automated Severe Weather Alerts are free for the first 30 days, but to continue to use, the user must pay $4.99 annually. The revenue goes to CodeRED, not the County or individual municipalities. If users do not want to continue the Automated Severe Weather         Alerts. They can keep the CodeRED PSA app on their phone for free.

  • How is this system funded?

    The Douglas County Emergency Telephone Service Authority, which is funded by a monthly 70 cent phone surcharge on all cell phones and landlines within the County, will pay for the system.

  • Questions about CodeRed?

    Email us at public_notifyDouglas911.org