The Technical Services Team provides a variety of functions for Dispatch, Patrol, Detentions, Investigations, and other divisions within the Sheriff’s Office. The team consists of one manager, four Support Technicians who rotate on-call duties and one Analyst who researches and analyzes technology hardware and software purchases for the entire Sheriff’s Office.
These functions include 24-hour support for troubleshooting hardware and software issues, server administration and maintenance, hardware and software inventory, user logins, permissions, passwords and security issues for over 400 employees. This often requires working after-hours to support the 24-hour operations in the Jail, Communications and other areas. The team also provides end-user training for the various software programs and hardware used at the Sheriff’s Office including:
Hardware:
Video Conferencing Equipment
This equipment is used to perform video advisements from courtrooms to the jail, as well as conduct patrol and investigations briefings from the Justice Center to the Lincoln Hills Substation.
Gateway PC’s
Laptops (Dell and Gateway)
Panasonic CF-29 Toughbooks
Douglas County utilizes primarily Gateway desktop computers and Dell laptops in the office. Patrol and other emergency vehicles are equipped with Panasonic CF-29 Toughbooks
Printers (HP, Canon, Okidata, Xerox, Sharp)
Sprint Wireless PCMCIA Cards
Sprint Wireless PCMCIA Cards are utilized in various laptops for wireless connectivity to County resources.
Palm / Compaq PDA’s
Various Scanners and Digital Cameras
Tenprinter (Fingerprint) machines
Software:
Wireless Applications including Paging
Emergin
Mapping Software
Map Mobile application from Plant Equipment, Inc. is used for mapping using County GIS data.
Software602
Dispatch Software and Interfaces
Software used for computer-aided call handling for our Emergency Disaptch Center.
Evidence Software / Server
Porter Lee's BEAST Evidence Software allows entry of evidence, generates letters and reports.
Mug Photo Software / Server
CCIC / NCIC Software
VisionTEk, Inc. UNITY product for CCIC/NCIC clearances and messaging, BOLO notifications, and Amber Alerts.
Point of Sale Software / Server
Synchronics ChangePoint Point of Sale (POS) Software used by our Records Section.
For information regarding the Technology Services Unit or on specific technologies in use at the Sheriff's Office, please call 303-814-7040.