The Technical Services Team provides a variety of functions for Dispatch, Patrol, Detentions, Investigations, Records, Support Services and other areas within the Sheriff’s Office. The team consists of one manager, and four Support Technicians who rotate on-call duties, one Systems Analyst who researches and analyzes technology hardware and software purchases for the entire Sheriff’s Office and one Application Specialist whose main responsibility is to implement the New World Systems software.
These functions include 24-hour support for troubleshooting hardware and software issues, server administration and maintenance, hardware and software inventory, user logins, permissions, passwords and security issues for over 500 employees. This often requires working after-hours to support the 24-hour operations in the Jail, Patrol, Communications and other areas. The team also provides end-user training for the various software programs and hardware used at the Sheriff’s Office including:
Hardware:
Video Conferencing Equipment
This equipment is used to perform video advisements from courtrooms to the jail, as well as conduct patrol and investigations briefings from the Justice Center to the Lincoln Hills Substation.
Dell, HP and Gateway Desktop PC’s and laptops
Panasonic CF-30 Toughbooks
Douglas County utilizes primarily Dell desktop computers and Dell laptops in the office. Patrol and other emergency vehicles are equipped with Panasonic CF-30 Toughbook laptops
Detentions Division Technologies
Identix Fingerprint machines
Polycom Video Conferencing
Printers (HP, Canon, Okidata, Xerox, Sharp)
Wireless Technologies
Verizon, Sprint and AT&T Wireless PCMCIA Cards, Cell Phones and Blackberries
Verizon, Sprint and AT&T Wireless PCMCIA Cards are utilized in various laptops for wireless connectivity to County resources.
PDA’s
Sprint Blackberry
Emergin Paging
Software:
New World Systems
Computer Aided Dispatch, Records Management, and Jail Management Systems
Plate Scanning Technologies
PIPS License Plate Scanning Software and Hardware
Mapping Software
Map Mobile application from Plant Equipment, Inc. is used for mapping using County GIS data.
Dispatch Software and Interfaces
Software used for our Emergency Medical Dispatching
Evidence Software / Server
Porter Lee's BEAST Evidence Software allows entry of evidence, generates letters and reports.
Point of Sale Software / Server
Synchronics ChangePoint Point of Sale (POS) Software used by our Records Section.
