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CodeRed Frequently Asked Questions

  • What is CodeRED and what is it used for?

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    CodeRED is an electronic emergency notification system that enables local public safety personnel to notify residents and businesses of emergencies that may require action. Alerts come via telephone, text message, and email.

  • When will CodeRED be used?

    Any time there is an urgent public safety message.  Officials will send messages to alert you of emergency details, instructions, or precautions that you need in order for you to make well-informed decisions and remain safe.

  • Why is CodeRED important to me?

    This is one of the communications tools used by local public safety personnel to keep you informed and prepared for any emergency that may occur in the area.

  • Is there a cost to register for CodeRED?

    There is no cost to register to receive CodeRED phone calls, text messages, and email.

  • How do I sign up?

    Visit  www.douglascountycodered.com

    and follow the instructions. If you do not have access to the internet, consider visiting the library or asking a friend or family member for assistance.

    OR

    Text DRCC to 99411 to receive a direct link to the enrollment form on your mobile device.

  • Does CodeRED already have my telephone number?

    No, you should not assume that CodeRED has your contact information.

  • Can I register more than one phone number or email for my address?

    Yes, you can register more than one phone number and email address for your residence and business.

  • What do I do if I receive a CodeRED message?

    If you receive a CodeRED notification, listen carefully to the entire message and follow all instructions. You can repeat the message by pressing any key. Do not call 911 for further information unless directed to do so, or if you require emergency-related assistance.

  • What if I miss a CodeRED phone call?

    The CodeRED system will leave a message in your voicemail. If you do not have voicemail or if your phone line is busy, the system will attempt to call you again.  At any point, you may re-dial the 800 number on your caller ID to hear a replay of the missed message.

  • How will I know when CodeRED is calling?

    CodeRED messages will come from 866-419-5000 – we recommend you program this number into your phone as a contact and use CodeRED as the name.

  • Do I ever need to renew my registration?

    Renewals are not necessary if your contact information has not changed; however, it is a good idea to log in annually to assure your information is accurate. If you move, you must update your information to continue receiving CodeRED notifications.