Communicating with an Inmate
The Douglas County Sheriff’s Office believes that staying connected with family, friends, legal counsel, and spiritual support plays an essential role in an inmate’s well-being.
We’re committed to providing safe, respectful, and meaningful ways for those connections to continue.
Please review the information below to learn how to communicate properly with an inmate while adhering to facility guidelines.
Phone Calls
All inmates, whether in booking, intake, or in their permanent housing unit, will have reasonable access to wall-mounted telephones. Specific times vary based on time of day, location, classification level, and facility operations. Once inmates reach permanent housing, they may have access to an inmate tablet, which allows them to make phone calls.
Each inmate is provided with two free fifteen-minute domestic-only phone calls each week by the current vendor, Inmate Calling Solutions, or ICS. If the call connects, it counts regardless of the call’s talk time. Inmates are not able to bank or carry over unused free calls provided by the vendor. Free calls are not refunded, added, or restored after use, no matter the reason.
Current Rates & Funding
Domestic phone rates are currently $0.07 per minute, excluding any applicable local, state, and federal taxes.
International calling rates vary depending on the call’s destination, plus $0.07 per minute, excluding any applicable local, state, and federal taxes.
Friends and family may deposit funds into an inmate’s trust account through AccessCorrections.com (deposit fees vary depending on deposit amount), which can be used on phone calls or any other purchases at the inmate’s discretion. Alternatively, friends and family can register for and load a pre-paid account with the vendor by visiting ICSolutions.com or by calling 1-888-506-8407. These funds will only be spent when the inmate calls the designated phone number(s). ICS deposit fees may apply.
Public Record
All phone calls, except those made to pre-registered numbers for legal purposes, are monitored, recorded, and considered public record. This means any member of the public may request a copy of a phone call and post, publish, or use the recording however they choose without prior notice or permission. Any recorded phone call may be used as evidence in any criminal, civil, and/or administrative proceeding.
Third-Party Communication
Third-party communication or activity is strictly prohibited and will result in the phone number(s) involved being permanently blocked.
Third-party communication is defined as any communication, whether direct or indirect, includes, but is not limited to, any transmission of information whether verbal, written, electronic, or otherwise, that occurs between any other party and an inmate, where that transmission involves an intermediary or is directed to any other individual other than the intended recipient that is not the inmate or the messaged/called party during any communication session. This applies to all forms of communication, including phone, video, and digital messaging.
Legal Calls
Only registered active attorneys are eligible to register their firm’s phone number as a legal number. Contact information for attorneys actively registered in the State of Colorado as of March 18, 2025, was automatically imported into the current phone system. Attorneys looking to update their contact information or register other legal professionals as members of the defense team must submit a Letter of Introduction and their credentials via email to jailcall@dcsheriff.net. Please allow one to three business days to process these requests.
Blocked or Restricted Phone Numbers
Phone numbers blocked for facilitating third-party or three-way communication are not eligible to be unblocked.
Only phone numbers previously blocked a result of a criminal offense such as a protection order violation and those who had previously request their number be blocked may request reconsideration via email to jailcall@dcsheriff.net.
Please allow three to seven business days to research and process these requests.
Video Calls
All inmates have reasonable access to wall-mounted kiosks and tablet-based video visitation services offered by JailATM. Specific availability varies based on time of day, housing location, classification level, court operations, and facility operations. Tablets are available to inmates based on behavior, rule compliance, and on a first-come, first-served basis.
At no time can the facility disclose when the inmate will be available for video visitation. The inmate is responsible for communicating their availability to friends and family.
Current Rates
Video calling rates are currently $0.12 per minute, up to twenty (20) minutes per session, excluding any applicable local, state, and federal taxes.
On-site video visitation, which takes place in the Detention Lobby’s Video Visitation Center at the Justice Center, that is prescheduled through JailATM is provided at no-cost.
Unscheduled walk-in on-site visitation is not available at this time.
JailATM - Public User Accounts
Friends and family must register at JailATM.com and submit a request to communicate with a specific inmate by simply initiating a digital messaging video visit call.
Doing so will trigger a prompt that requires you upload your ID and a recent photo of yourself for facility review.
Anyone with billing concerns or technical difficulties must contact the vendor, JailATM, via phone at 1-877-810-0914.
Public users who incorrectly upload their ID into both the ID and Recent Photo field must contact the vendor at 1-877-810-0914 to have the vendor delete both. This will then allow you to reupload both photos into the correct fields.
Face Filtering
Video visits, regardless of whether they are remote or pre-scheduled on-site video visitation, are subject to a security feature known as Face Filtering.
This feature crops the image on both the inmate and visitor or public user side to just the face for safety and security reasons.
Public Record
All video calls, excluding legal video calls, are monitored, recorded, and considered public record.
This means any member of the public may request a copy of a video call and publish, distribute, or use the recording however they choose without prior notice or permission.
Any recorded video call may be used as evidence in any criminal, civil, and/or administrative proceeding.
Third-Party Communication
Third-party communication or activity is strictly prohibited and will result in the public user being permanently blocked or banned from participating in any further video calls. Account sharing is considered third-party communication and is not permitted.
Third-party communication is defined as any communication, whether direct or indirect, includes, but is not limited to, any transmission of information whether verbal, written, electronic, or otherwise, that occurs between any other party and an inmate, where that transmission involves an intermediary or is directed to any other individual other than the intended recipient that is not the inmate or the messaged/called party during any communication session. This is applicable for all forms of communication whether phone, video, and digital messaging.
Rules & Conduct
Adult public users or visitors must submit one of the following forms of identification:
Legal Calls
Only registered active attorneys are eligible to create or initiate a privileged account request. A copy of your ID and a Letter of Introduction is required and may be emailed to jailcall@dcsheriff.net.
Please allow one to three business days to process these requests.
Digital Messaging
All inmates will have reasonable access to email-like digital messaging services through wall-mounted kiosks and tablets. Inmate tablet availability varies based on time of day, housing location, classification level, court operations, and facility operations, as well as behavior, rule compliance, and on a first-come, first-served basis.
Current Rates
Digital messaging rates are currently $0.25 per message and per attachment excluding any applicable local, state, and federal taxes.
JailATM - Public User Accounts
Friends and family must register at JailATM.com and submit a request to communicate with a specific inmate by simply initiating a digital messaging video visit call.
Doing so will trigger a prompt that requires you upload your ID and a recent photo of yourself for facility review.
Anyone with billing concerns or technical difficulties must contact the vendor, JailATM, via phone at 1-877-810-0914.
Public users who incorrectly upload their ID into both the ID and Recent Photo field must contact the vendor at 1-877-810-0914 to have the vendor delete both. This will then allow you to reupload both photos into the correct fields.
Public Record
All digital messages are screened, recorded, and considered public record.
This means any member of the public may request a copy of any digital message and post, publish, or use the message or its content however they choose without prior notice or permission.
Any digital message and/or attachment may be used as evidence in any criminal, civil, and/or administrative proceeding.
Third-Party Communication
Third-party communication or activity is strictly prohibited and will result in the public user being permanently blocked or banned from sending or receiving any digital messages. Account sharing is considered third-party communication and is not permitted.
Third-party communication is defined as any communication, whether direct or indirect, includes, but is not limited to, any transmission of information whether verbal, written, electronic, or otherwise, that occurs between any other party and an inmate, where that transmission involves an intermediary or is directed to any other individual other than the intended recipient that is not the inmate or the messaged/called party during any communication session. This is applicable for all forms of communication whether phone, video, and digital messaging.
Unacceptable Material
Any material sent or received is screened and may be rejected by the facility if deemed unacceptable. This includes, but is not limited to, the following:
Write an Inmate
All personal mail must be addressed in the following manner:
Douglas County Sheriff’s Office
Inmate name
Inmate Global ID Number (6- or 7-digit number, not the booking number)
P.O. Box 16120
Jonesboro, AR 72401
- Failure to properly address the envelope will result in the mail being returned to the sender.
- Once the vendor receives the mail, it will be digitized and made available for viewing by the addressed inmate on kiosks and tablets.
- Pictures, drawings, and other visual materials will be accepted and digitized in the same manner.
- Any person sending personal mail that wishes to have it returned must include a self-addressed, stamped envelope with the original mail.
- All correspondence will be reviewed and inspected for contraband, except mail that is clearly marked “Legal Mail.”
Unacceptable Material
Any material sent or received is screened and may be rejected by the facility if deemed unacceptable. This includes, but is not limited to, the following:
Inmate to inmate communication is prohibited!
Third-Party Communication
Third-party communication or activity is strictly prohibited and will result in the public user being permanently blocked or banned from sending or receiving any digital messages. Account sharing is considered third-party communication and is not permitted.
Third-party communication is defined as any communication, whether direct or indirect, includes, but is not limited to, any transmission of information whether verbal, written, electronic, or otherwise, that occurs between any other party and an inmate, where that transmission involves an intermediary or is directed to any other individual other than the intended recipient that is not the inmate or the messaged/called party during any communication session. This is applicable for all forms of communication whether phone, video, and digital messaging.
Accepted Material
We will continue to accept:
Mailing address for the items listed directly above:
Inmate Name and Booking Number
Douglas County Jail
4000 Justice Way, Suite 2630
Castle Rock, CO 80109-7547
All mail deemed unacceptable will be returned to sender.
Professional Visitation
All legal professionals seeking entry to the facility to meet with inmates are subject to background screening and approval PRIOR to entry. This includes attorneys, clergy, mental health and competency evaluators, private investigators, paralegals, social workers, and case workers.
Family members and friends of inmates are required to use video visitation services; in-person visitation is not available.
Attorneys and members of an inmate’s defense team will have access to their client(s) at all reasonable hours of the day (07:30 a.m. to 10:00 p.m.). After-hours professional visitation may be arranged at the discretion of the on-duty watch commander.
Required Documentation for Professionals
Attorneys:
Paralegals, Private Investigators, Social Workers, and Case Workers:
Medical, Mental, and Competency Evaluators:
Department of Human Services (DHS) Personnel:
Submission Process
All required documentation can be submitted either in person at the Detention Lobby or via email to jailcall@dcsheriff.net.
Please allow one to three business days for processing and approval.
Inmate Requests for Clergy Visits
Inmates must initiate a request to visit with a religious leader who aligns with their religious preference. This can include priests, pastors, ministers, rabbis, or similar functions of recognized denominations.
In-person visits are granted on a case-by-case basis and require prior approval.
Video visits are always an option.
Interview Rooms
For approved professional visitors, the jail offers contact and non-contact interview rooms subject to availability and security restrictions.
Kites
All inmates have access to a digital kite service available on all touch-enabled inmate accessible devices, such as kiosks and tablets.
This is how inmates can submit a written request regarding matters such as medical treatment, his/her property, housing, booking, food services, etc.
Traditional paper kites are available in cases where inmates wish to submit a written request to the clerk of court, probation office, public defender’s office, or pre-trial services.
Kites, whether digital or paper, are a free service.