Communicating with an Inmate

The DCSO recognizes the importance of an inmate’s ability to communicate with their legal counsel and their family and friends.

Write to an inmate

Inmates can send and receive mail.

To write an inmate:

  • Include a return name and address
  • No stickers, gloss paper, laminated products, crayon, lipstick or cutouts from magazines are allowed
  • Greeting cards must be plain – no foil, glue, felt, glitter, music, etc.
  • Unacceptable items will be returned to the sender or placed in the inmate’s property
  • Personal property will not be accepted
  • Paperback books and magazines of appropriate content must come directly from the publisher (i.e. Barnes and Noble, etc). No hardback books will be accepted
  • Publications or other items may not be ordered if this facility is listed as the billing address
  • You are not allowed to send writing materials like envelopes and stamps to the inmate. They can buy those at the commissary. Indigent inmates are given writing materials and envelopes to mail two personal letters per week
  • Jail staff will not send inmates messages on your behalf

All correspondence will be scanned and inspected for contraband, except mail that is clearly marked “Legal Mail”.

Inmate-to-inmate mail is NOT allowed.

Mailing Address:

Inmate: (enter name here, no alias or nicknames)
Douglas County Detention Facility
4000 Justice Way, Suite 2630
Castle Rock, Colorado 80109-7547 

Call an inmate

Telmate is the inmate telephone service. Visit or call 866-516-0115 to learn more, set up an account and buy prepaid phone minutes. You can put money on the inmate’s phone account using a kiosk located in the jail lobby.

During booking, inmates are allowed free three-minute calls. During their stay, inmates can make pre-paid phone calls and collect calls. Telmate allows callers to leave voice mails, private messages (internal e-mail) and status messages. Fees may apply.   Inmate telephones may be monitored and recorded. Three-way telephone calls are not allowed and will result in a $25 fine.


For instructions, hours and more information on visiting an inmate.

Inmate Kites

A Kite is a written request from an inmate about something, such as medical treatment, his property and housing and to communicate with the courts, probation and pre-trial services. Kites are free.