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Communicating with an Inmate

As of March 23, there will be no INMATE VISITATION for families and friends from the JUSTICE CENTER until March 31st. We will give an update on video visitation at the Justice center on March 31st.
AS OF MARCH 25, 2020 OUR PROCESS FOR INMATE MAIL, VISITATION, & PHONE CALLS WILL BE CHANGING. PLEASE CHECK BACK FOR UPDATES ON OUR NEW PROCEDURES.

The DCSO recognizes the importance of an inmate’s ability to communicate with their legal counsel and their family and friends.

Write to an inmate

All Personal Mail must be addressed in the following manner until May 1, 2020:

Inmate Name and Booking #
Douglas County Jail
4000 Justice Way, Suite 2630
Castle Rock, CO 80109-7547

Failure to properly address the envelope will result in the mail being returned to sender.

All correspondence will be scanned and inspected for contraband, except mail that is clearly marked “Legal Mail”.

Inmate-to-inmate mail is NOT allowed.

We will continue to accept:

  • Legal Mail
  • Publications – Directly sent in from a publisher, or authorized retailer (as described in the Inmate Handbook)
  • Money Orders

Mailing Address:

Inmate Name and Booking #
Douglas County Jail
4000 Justice Way, Suite 2630
Castle Rock, CO 80109-7547

Call an inmate

Telmate is the inmate telephone service. Visit www.gettingout.com or call 866-516-0115 to learn more, set up an account and buy prepaid phone minutes. You can put money on the inmate’s phone account using a kiosk located in the jail lobby.

During booking, inmates are allowed free three-minute calls. During their stay, inmates can make pre-paid phone calls and collect calls. Telmate allows callers to leave voice mails, private messages (internal e-mail) and status messages. Fees may apply.   Inmate telephones may be monitored and recorded. Three-way telephone calls are not allowed and will result in a $25 fine.

Visitation

For instructions, hours and more information on visiting an inmate.

Inmate Kites

A Kite is a written request from an inmate about something, such as medical treatment, his property and housing and to communicate with the courts, probation and pre-trial services. Kites are free.