Inmates are allowed non-contact video visits only,
unless the visits are from attorneys, clergy and other professionals.
The number and length of visits are based upon the inmate’s housing unit and classification.
How does a video visit work?
Video visits can be done two ways:
- From any computer or smart device with a high-speed internet connection.
- From a kiosk in the jail lobby at the Robert A. Christensen Justice Center, 4000 Justice Way, Castle Rock, CO 80109. (Video visits are not offered at the sheriff’s substation in Highlands Ranch.) Schedule a video visit at the jail.
How do I schedule a visit?
Follow these steps:
- Create an account online at www.videovisitanywhere.com.
- Use a computer or smart device with a camera, microphone, and speakers.
- Browser requirements: Goggle Chrome.
- Other requirements: The current version of Adobe Flash
- High-speed Internet connection. You can test your Internet speed at speedtest.net.
- Test your camera and microphone at testwebcam.com.
When can I visit?
- Visits can be scheduled seven days a week between the following hours of: 07:00 am.-11:30 am, 1:00 pm.-2:00 pm., 3:00 pm.-4:30 pm., 5:00 pm.-10:00 pm.
- For security purposes, staff will not release any scheduled visit or visitor information.
- Visits start promptly at the scheduled time. Arrive 15 minutes before your appointment. If you’re late, you will only be able to talk during the time left.
- All visits are subject to change for safety and security reasons.
- There will not be any visits scheduled during meals or headcounts
- Free visits are only held at the visitation lobby at the Justice Center in Castle Rock and are limited to a maximum of 1 hour per day (2, 30-minute visits) and no more than twice per week. Visitors to the lobby must check in with staff at least 15 minutes before the scheduled visit and are limited to two visitors total including children.
- The inmate you are visiting must start the visit and can log in two minutes before the scheduled visit. If you log into the visit before the inmate, the visit will not connect until the inmate initiates the visit. You may have to log out and wait for your inmate visitor to log back in first. There will not be any credit/refund given back on time should you as the visitor log in too early. You will only have the remaining time left in the scheduled visit.
How much does it cost?
- Remote video visitation is 29 cents/minute, $8.70/30 minutes.
- Visits at the facility are free but are limited to two 30 minute visits per day and a maximum of two per week.
- You must have a Securus account set up in order to schedule a visit. If you have not done so, you may go to www.videovisitationanywhere.com to set up an account.
- For questions about your account, please contact Securus at 1-877-578-3658.
Log into your www.videovisitanywhere.com account to verify that an inmate has approved a visit, to approve a visit request from an inmate, to send or receive messages and photos, and to schedule a visit.
If you have additional questions, call 877-578-3658 and a Securus customer service representative will help you.
If you have questions for the jail please call 303-814-7045.
What are the rules for visits?
Visits and phone calls will not be allowed during meals, lockdowns, and headcount. Your loved one will be able to provide you with the times that this applies. The visitation is recorded and may be monitored. Visitation is a privilege and not a right and as such can be restricted or limited for violations of facility rules. Unacceptable conduct by either the visitor or inmate will cause the visitation to be terminated immediately and may prevent you from being able to schedule or participate in any future visits. There will be no refund/credit for any visits that were terminated for any violation of facility rules.
- When visiting from the Justice Center no more than two visitors are allowed.
- Adult visitors must have one of the following forms of identification:
- State-issued driver’s license or ID card
- Military ID
- Any other government/consulate issued ID.
- All visitors must be appropriately dressed.
- Visitors must be at least eighteen years of age or accompanied by a parent or guardian.
- Children may not be left in the Detentions Lobby without adult supervision.
- If the visitor is a minor spouse of an inmate, they must provide proof of marriage and photo identification.
- All visitors are subject to search prior to entering the visitation area.
- The visitation may be monitored and is recorded.
- All visitors, including attorneys and official visitors, must be fully dressed in appropriate, conventional clothing, which is not unduly provocative, suggestive, or revealing. (Some examples: mini dresses, skirts, low cut tops and short shorts including on remote visitation).
- Appropriate undergarments are required but should not be visible.
- No controversial/objectionable gang, obscene, drug and alcohol designs, messages, or profanity on clothing.
- Shoes are required.
- Cell phones are not permitted.
- Visitors are not to wear hats into the visiting area, except for religious hats or headgear; sunglasses, gloves, scarves, or outer garments, such as hoodies, topcoats, raincoats, jackets, and similar inclement weather attire will not be permitted within the visiting area.
- No offensive, loud or disruptive language will be allowed.
- No visitor shall pose with any sexually suggestive item; perform in any sexually suggestive fashion; or perform any sexually suggestive or explicit acts.
- No visitor shall commit/use/connect any “Three Way” or “Third Party” visitations.
- No visitor shall use or communicate using any gang signs or hand gestures.
- Unacceptable conduct will cause your visitation to be terminated immediately and may prevent you from being able to schedule future visits.
- Visitors under the influence of drugs and/or alcohol will not be permitted to visit. Violations may prevent you from scheduling future visits and/or subject to legal action.
- Inmates that have been released within the past 30 days will not be allowed visitation with current inmates.