General questions

Your CCIC Number (OSN) may have expired due to inactivity or non-use of applications requiring an OSN login. You will need access to the OpenFox Desktop application to reenable your account. You will need access to the OpenFox Desktop application to reenable your account.

To launch the 'OpenFox Desktop' application:
Note: If you are installing the desktop application for the first time, you will need a product key or use a computer that already has the OpenFox Desktop application installed. Your agency CCIC Coordinator can assist in this request.

  1. Open the following link: https://ccic.state.co.us/COL/
  2. Select 'Launch the OpenFox Desktop' button.
  3. Attempt another login with your CCIC number (OSN) and follow the on screen instructions.
If you continue to have expired account messages or cannot remember your questions to reset your password, you will need to contact the CBI's Network Operations Center at 303.239.4222

You will need access to the OpenFox Desktop application to update your password.

To launch the 'OpenFox Desktop' application:
Note: If you are installing the desktop application for the first time, you will need a product key or use a computer that already has the OpenFox Desktop application installed. Your agency CCIC Coordinator can assist in this request.

  1. Open the following link: https://ccic.state.co.us/COL/
  2. Select 'Launch the OpenFox Desktop' button.
  3. Attempt another login with your CCIC number (OSN) and follow the on screen instructions.
If you continue to have expired account messages or cannot remember your questions to reset your password, you will need to contact the CBI's Network Operations Center at 303.239.4222
If you do not know your CCIC Number (OSN), please contact your CCIC Coordinator.
If your CCIC Coordinator is not available, you will need to contact the CBI's Network Operations Center at 303.239.4222.
Other questions
CJIS requirements required that the SOTAR application be updated to use your CCIC Number for application authentication. The user name that was once used for login is only used for legacy application purposes and will be phased out at a future date.