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Regional Dispatch Services

The following fire agencies are united under their respective authorities, dispatched by the Douglas Regional 911 Communication’s Center, proudly and efficiently serving the citizens of their communities. The below fire agencies represent their Fire Dispatch Authorities: United Fire Dispatch Authority (UFDA) and the Elbert County Communication Authority (ECCA):

Fire Dispatch Authorities

Some of the above listed stations are notified of their calls by a system called First In. Basically put, when the Dispatch Center receives either an EMS or Fire call, the Fire Station is alerted via computer, which sets off an audible tone in the station and then a voice alert which announces the type of call and the apparatus being called for. This is then followed by the dispatcher giving additional information. This system is designed to assist dispatchers and fire personnel alike by providing the most efficient service to the community by cutting down response time.

With the current jurisdictional boundaries of Douglas and Elbert County, our communications center works closely and in partnership with many other outside agencies in the state. This collaborative effort provides the citizens of our communities effective and efficient Fire and EMS services which result in safer communities.

Emergency Medical Dispatch

All Douglas Regional Dispatchers are trained in Emergency Medical Dispatch (EMD). The EMD program is a state recognized program, which provides 40 hours of classroom training that includes CPR certification. The training teaches dispatchers to appropriately classify a call for service, choose the appropriate response and also provide basic pre-arrival instructions for the caller. This can be as simple as what to do for a cut hand, to CPR instructions for a person in cardiac arrest. Callers need to understand that in order to provide the best care and customer service, they will be kept on the phone until the first rescuer arrives. This will allow our dispatchers to provide and monitor the patient to include being able to relay critical information to rescuers while they are en route, because in an emergency situation every second counts.