Inmate Visitation

Inmates are allowed non-contact video visits only.  The number of visits per week, as well as the duration of visits, is based upon the inmate’s housing unit and classification.  Video visits can be done from any computer with a high-speed Internet connection, or from kiosks located in the Detention Facility lobby located at the Robert A. Christensen Justice Center, 4000 Justice Way, Castle Rock, CO 80109.  Please see below for more information.

Video visitation is at Robert A. Christensen Justice Center, located at 4000 Justice Way, Castle Rock, CO, 80109.


On February 27, 2014, the VizVox video visitation system used at the Douglas County Detention Facility was replaced.  The new visitation system, provided by Telmate, allows video visitation from kiosks at the Douglas County Detention Facility (similar to the VizVox system), and will also allow fee-based remote video visitation from any Internet-connected computer. This new capability allows inmates’ friends and family to visit from their home, workplace, or anywhere they have a high-speed Internet connection. Video visitation will no longer be offered at the Highlands Ranch substation. 

To schedule a visit, you must create an account at the Telmate Kiosk at the Detention Facility, or online at www.gettingout.com.  Remote visitation is a web-based service, so you must have access to a laptop or PC with a camera, microphone, and speakers. The system does not support tablets or Smartphones at this time.  Visitors without a laptop computer or PC can schedule a local visit and use a kiosk located in the Detention Center lobby. 

Visitation Schedule

  • 8:00 a.m. to 1:30 p.m. and 3:00 p.m. to 9:00 p.m., seven days a week
  • Inmates receive two free local (kiosk) visits per week.  The week begins on the day of the week the inmate was booked into the facility, or every Thursday for inmates who were booked into the facility prior to February 27, 2014.
  • Visits start promptly at the scheduled time.  If you arrive late, you will only receive the remainder of the scheduled visit.
  • For remote visitation, your laptop or PC must have:
    • A webcam, microphone, and speakers.
    • Internet Explorer 7, 8, or 9, or Safari 4 or 5.
    • The current version of Adobe Flash.  (http://get.adobe.com/flashplayer)
    • High speed Internet connection. Dial-up and satellite are not supported. 

Test your Internet speed at www.speedtest.net

Test your camera and microphone at  www.testwebcam.com

Cost:

  • Additional local visits (beyond the 2 free visits/week):  $7.50 for 30 minutes
  • Remote visits:  $9.99 for 30 minutes 

Free visits can only be scheduled by the inmate.  If you schedule a visit, the system will show that it is a paid visit.  Continue scheduling the visit and choose “Request or suggest visit time,” not “Book.”  The system will use the inmate’s free visit if he/she approves the visit and has a free visit available.  

You must log into your www.gettingout.com account to verify if an inmate has approved a visit, to approve a visit request from an inmate, to send or receive messages and photos, or to schedule a visit. 

If you have additional questions, please call 866.516.0115 and a Telmate Customer Service Representative will assist you.

Visitation Hours:

Justice Center

8:00 a.m. to 1:30 p.m. and 3:00 p.m. to 9:00 p.m., seven days a week , including holidays.

Pods F-1, F-3 and C-4 are allowed one 15-minute visit per week. Pod F-4 is allowed one 30-minute visit per week. All other pods are allowed two 30-minute visits per week.

Pod F4 is tier-separated, meaning one or the other tier is locked down at all times.   When a tier is out in the morning DO NOT schedule your appointment during meal time – 11:00 a.m. – 12:30 p.m.  You may, however, schedule  a “morning out tier” visit between 12:30 p.m. and 1:00 pm.  In addition, kitchen trusties are not allowed visitation during the times they are scheduled to work. It is the responsibility of the inmate to inform potential visitors when they are available for visits. Please do not contact the jail staff for this information. For security purposes, staff will not release any scheduled visit or visitor information.

For your convenience, we also provide access to this system in our Lobby at the Justice Center. To avoid delays and possible disappointment, we request you register and schedule your visit at least 24 hours in advance and check-in 15 minutes prior to your scheduled visit.

If you need assistance with this system or have further questions please call 303.814.7045.

The number of visitors allowed per visit is limited to three (this includes children). Proper photo identification is required prior to visitation (government issued driver’s license, government issued identification card, military identification card or passport). All visitors under the age 18 must be accompanied by a parent or legal guardian. If the visitor is a minor spouse of an inmate, they must provide proof of marriage and photo identification.

Douglas County Sheriff

Justice Center

4000 Justice Way
Castle Rock, CO 80109
Phone: 303.660.7505

Office Hours

Monday through Friday
8:00 a.m. – 5:00 p.m.


Highlands Ranch Substation

9250 Zotos Drive
Highlands Ranch, CO 80129
Phone: 303.784.7800

Office Hours

Monday through Friday
7:30 a.m. – 5:30 p.m.


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