Mediation

Mediation is a coordinated program involving the Douglas County Sheriff’s Office and Community Mediation Concepts.

Douglas County is one of the fastest growing counties in the United States. As a result of this growth, there has been an increase in the number of civil disputes which can often escalate into more serious conflicts.

While deputies can help to defuse confrontations when called out on a complaint, this is not always the most effective way to resolve the confrontation.

As your Sheriff, I am pleased to inform you that I have implemented a new formal mechanism for alternative dispute resolution.

Mediation will allow deputies to refer disputants to a neutral third party to help resolve their differences. This occurs before the dispute escalates into a criminal act. The Douglas County Sheriff’s Office has contracted with Community Mediation Concepts a nonprofit, independent and professional mediation organization. There is no cost to the citizens of Douglas County.

It is expected that as a result of having the ability to refer disputing parties to a neutral mediator, the number of repeat calls for the same conflict will be drastically reduced.

How Mediation Works for You

Any Douglas County Sheriff’s Office employee can refer your conflict to mediation. You can personally arrange for mediation by doing the following:

Pick up the phone, send us an email.

Douglas County Sheriff’s Officer—303.660.7500

Explain that you’d like more information on mediation and a Sheriff Office representative will listen to you explain the situation and determine if the conflict can be referred to mediation.

Community Mediation Concepts will:

  • Contact each person involved and explain the
    benefits of mediation and the process.
  • We listen to your concerns and answer any
    questions you may have.
  • Mediation is a voluntary process so everyone
    involved must agree to mediate.
  • Once CMC has had the opportunity to talk with
    everyone involved and get their consent to
    mediate, we’ll schedule the mediation.

Scheduling Mediation

  • You’ll be scheduled to mediate with one of CMC’s professional mediators who will;
    • Set ground rules that ensure a respectful and safe environment.
    • Discuss each person’s issues and concerns in a setting that is honest and respectful,
    • Identify important issues.
    • Constructively look for options and possible resolution.
    • Make decisions based on what it will take to resolve the conflict.
  • We will send you information to help you
    prepare for mediation and so that your time
    spent will be as beneficial
    as possible.

 What is Mediation?

Mediation enables people in conflict to discuss concerns and issues in a safe and productive environment; reaching a cooperative and beneficial resolution. Solutions agreed on in mediation are often more cost effective, timely, comprehensive and lasting. Individuals affected by the solutions are those making the decision, which promotes trust and responsible communication in the future.

What Can Be Mediated?

CMC mediates disputes involving:

  • Community Conflict. Maybe it’s two neighbors fighting over barking dogs, a property line, loud stereos, landscaping, or parked cars. Maybe it is a block of unhappy people or homeowner association issues.
  • Land Use Issues. We work regularly with developers and neighborhoods, on complex infill, zoning issues, historic preservation and many other challenging issues.
  • County disputes. Maybe you’re in conflict with Douglas County. Since we don’t represent the County, we’ll get the appropriate parties together and help them come to a resolution.
  • Landlord‐Tenant Issues. Both of you have different expectations. We’ll help you work out your differences.
  • And so much more. . . If you’ve got questions about what can be mediated, give us a call.

Benefits include

There are so many reasons to mediate. So many opportunities to resolve conflict in a collaborative and cooperative manner. Here are just a few benefits you’ll experience.

Effective. Provide positive and lasting solutions because people involved and affected by the conflict are those creating the solutions. They have buy‐in and commitment to the solution they work to create.

Objective. Mediators don’t take sides, advocate, represent or make decisions for any of the people at the table. Mediators are the independent, objective, neutral, third parties you call when you’re caught in conflict.

Confidential. All those involved agree to confidentiality, which creates the safe place necessary for honesty and a lasting solution.

Engaged and Genuine Conversations. You’re given the opportunity to discuss real issues. Life doesn’t come in “one‐size‐fits‐all,” and neither do lasting resolutions.

A Real Difference. We focus on problem solving, expectations, communication, and what it takes to truly resolve the conflict. As a result, attitudes and behavior are changed.

Positive Learning Experience. The parties learn effective skills for resolving conflicts which may arise in the future.

More Satisfying. Mediation continues to prove much more satisfying than the traditional complaint resolution process! process!

Voluntary & Confidential. Mediations and Facilitated Conversations are voluntary, confidential and generally last sixty to ninety minutes. All we need to get started is a good‐faith commitment on the parties’ part.

Douglas County Sheriff

Justice Center

4000 Justice Way
Castle Rock, CO 80109
Phone: 303.660.7505

Office Hours

Monday through Friday
8:00 a.m. – 5:00 p.m.


Highlands Ranch Substation

9250 Zotos Drive
Highlands Ranch, CO 80129
Phone: 303.784.7800

Office Hours

Monday through Friday
7:30 a.m. – 5:30 p.m.


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