When you need help, we answer your call. The Douglas Regional 911 Communications Center provides emergency dispatch services for law enforcement, fire and emergency medical services. Our staff is trained and prepared to handle emergencies called into the center every day.
In addition to Douglas County Sheriff’s Office, we dispatch for fifteen other agencies throughout Douglas and Elbert Counties who contract with the DCSO for dispatching services:
- United Fire Dispatch Authority, which consists of the Castle Rock, Franktown, Jackson 105, and Larkspur fire departments.
- Elbert County Communication’s Authority consisting of Elizabeth, Elbert, Rattlesnake, Big Sandy/Simla, Kiowa, North Central and Agate fire departments, Elbert County Sheriff’s Office and Kiowa, Simla and Elizabeth police departments.
Public safety dispatching for law, fire and EMS is complicated. Dispatchers are required to be cross trained and proficient with a number of computer systems and programs:
- 911 phones
- Radio and telephone logging systems
- Computer Aided Dispatch (CAD)
- Emergency Medical Dispatching
- Various mapping software
- 700/800mhz radios, Colorado Statewide Digital Trunked Radio (DTR) System
- First-In alerting
- Code RED Emergency Mass Notification System
Our communications center and staff have received numerous awards both locally and nationally. We’ve received Public Safety Communications Accreditation by CALEA and are currently pursuing APCO’s Project 33 Certification.
Douglas Regional Communications Center was the Colorado Dispatch Center of the Year in 2002 for their handling of the Hayman Fire. In that same year, one of our supervisors was named Colorado APCO Supervisor of the Year. We also have on our staff the Colorado APCO Dispatcher of the Year for 2003 and 2006.
We’ve received national recognition from APCO International’s Project Locate as a Model Community for Leadership in being one of the first centers in Colorado and the United States to implement Phase II wireless.
Our staff is trained and certified in a nationally recognized Emergency Medical Dispatch system, Tactical and All-Hazards Dispatch, Hazardous Materials, Incident Command, CCIC/NCIC, and a number of other specialized areas. Many staff volunteer on the county’s Incident Management Team and are prepared to respond to major incidents.