The Technical Services Team provides a variety of functions for Dispatch, Patrol, Detentions, Investigations, Records, Support Services and other areas within the Sheriff’s Office. The team consists of one manager, and four Support Technicians who rotate on-call duties, one Systems Analyst who researches and analyzes technology hardware and software purchases for the entire Sheriff’s Office and two Application Specialist whose main responsibility is to implement the New World Systems software.
These functions include 24-hour support for troubleshooting hardware and software issues, server administration and maintenance, hardware and software inventory, user logins, permissions, passwords and security issues for over 500 employees. This often requires working after-hours to support the 24-hour operations in the Jail, Patrol, Communications and other areas. The team also provides end-user training for the various software programs and hardware used at the Sheriff’s Office.